All answers or discussions comments submitted must be in APA format according to

All answers or discussions comments submitted must be in APA
format according to Publication Manual American Psychological Association (APA)
(7th ed.)
Discussions must have a minimum of two references, not
older than 2016.
Time Management
It is customary to be busy in a public health agency, thus necessitating time management to facilitate quality healthcare services (Shahid & Thomas, 2018). In this context, it was my turn to stay in the immunization clinic from 1 pm to 5 pm, and I needed to finish the report by the end of the month. The lunch office remained open; I had luncheon will the cancer society group; I was at the reception, received and handled patient calls, and delegated several duties. In the process of carrying out stated duties, interruptions took place. The paper discusses the interruptions that occurred that day when in the office and their solutions.
Interruptions that Took Place in the Office and their Solutions
At 8:30 am, my supervisor Anne requested me to determine the number of patients with diabetes and hypertension reported in the hospital previously. I will handle this by prioritizing urgent needs by finding patients in the record. If patients’ names are not in the record, I will check the system.
At 9:00 am, a patient was waiting to see me after her daughter tested positive, and I was supposed to interview drop-in patients about whether they required referral to a chest clinic. I will handle the interruptions by interviewing the drop-in patient, and when I see the condition is complex, I will refer them to the respective clinic. I will later listen to the queries of the pregnant woman, and if there is a need for tests, she will do them first.
At 9:30 am, a physician calls me, requiring someone to reach the family to facilitate the child’s immunization and receive 20 droppings from the dental department. I will handle the interruptions by issuing vouchers to the patient while others will be waiting. I will tell 20 patients to write down their names on a sheet of paper when trying to reach out to families concerning their child’s immunization. After contacting the family, the 20 patients will have completed writing their names, making it easy for me to retrieve their charts in one setting (Bidari et al., 2021).
At 10:00, a patient calls to enquire about the hospital bill. I will call, ask the patient about the queries and direct him to his respective departments without wasting time for six families in the waiting bay. To facilitate the faster provision of healthcare facilities, I will delegate the duty to licensed practice nurses (LPNs) who will listen and act where possible. At 11:45 am, a patient calls to inquire about drug use after hearing of Narcotics Anonymous. I will answer the patient’s call enquiring utilization of narcotics and take my time to ensure he got it right and prevent errors (Rodziewicz et al., 2021).
After the call, I will continue to complete the end-of-month report the supervisor requires before the end of the day. If by 1 pm I would not be through, I will call the two colleagues and explain to them I had a busy day since my patients are my priority. In addition, the office remains open even at lunchtime; thus no need for luncheon when they are waiting in the long queues.
Bidari, A., Jafarnejad, S., & Alaei Faradonbeh, N. (2021). Effect of Queue Management System on Patient Satisfaction in Emergency Department; a Randomized Controlled Trial. Archives of Academic Emergency Medicine, 9(1), e59.
Rodziewicz, T. L., Hipskind, J. E., & Houseman, B. (2021, August 6). Medical Error Prevention.; StatPearls Publishing.
Shahid, S., & Thomas, S. (2018). The situation, background, assessment, recommendation (SBAR) communication tool for handoff in health care – A narrative review. Safety in Health, 4(1), 1–9.

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