Questions needs to be transcribed into power point What mistakes have you or you

Questions needs to be transcribed into power point
What mistakes have you or your team made in dealing with medical staff? How have you learned from those mistakes?
I would not necessarily call it mistakes, but areas of opportunity for improvement. We have found that lack of education in technological systems often leads to errors in documentation, missing data, or inappropriate documentation on incorrect forms. We have learned that frequent audits and in-services for medical staff are necessary in increasing compliance of appropriate charting standards.
Does the company or organization where you work have a disaster recovery plan? What does it entail?
Yes, our disaster recovery plan is addresses failure of systems at various stages. Regarding IT, if our systems fail, our back up plan includes downloaded forms on each computer of the facility that staff can access to document as required. Recently, we had a power outage in which nursing staff was unable to document on the electronic system. When this occurred, staff utilized the downloaded eMAR (electronic mediction administration record) and eTAR (electronic treatment administration record) until the power was restored. In these cases, we also have a few generators that kick in to provide power to the facility for the emergency outlets and care needs as well as access our emergency kits that can be found at each nursing station that have power cords to be utilized at emergency outlets for specialty equipment.
What information analysis system have you worked with most?
We currently utilize PointClickCare analysis systems and CASPER reporting systems in the Skilled Nursing Facilities I work with the most. PointClickCare is a single platform that enables healthcare organizations to improve the efficiency and effectiveness of their operations by providing a comprehensive view of their patients’ care. It’s fast, easy, and powerful.
How do you explain technical details to a nontechnical audience?
Lots of analogies and laymen’s terms. Speak to people on their level of understanding and ask what they know first. clarification is very important in many situations, especially when communication is difficult. It can be caused by various factors such as the complexity of the information being presented, or the sensitive emotions being discussed.

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